CALEOAI-powered training and quality control for contact-centre teams.
Caleo places AI-voiced mystery calls to evaluate your agents, and runs realistic AI practice sessions for your training teams. One platform, two jobs.
Evaluate live agents. Train new ones.
The same voice engine that tests your contact centre gives your trainees a realistic line to practise on. Different jobs, one coherent tool.
Mystery Calling & Live QA
Caleo places AI-voiced calls into your contact centre, posing as a customer, and scores the agent against your evaluation form.
Training Simulator
Agents call a dedicated practice line and hold a realistic AI-driven conversation — then get structured feedback on how they did.
From script to scored report in three steps.
Build your AI mystery caller
Start from a template, then tune the script, voice and language to match your customer base.
Run calls against live agents
Place calls into your live queue or a test line, one at a time or as a full campaign.
Get a structured report
Every call comes back scored, with extracted entities — what was said, by whom.
Give your team a safe line to practise on.
Set up a practice scenario
Pick a banking or financial-services template and shape the conversation your agents need to rehearse.
Agents call the practice line
The AI plays the customer or counterpart, adapting to what the agent says in real time.
Review & give feedback
Session recordings arrive with structured feedback, so coaching starts from evidence, not memory.
Handles the languages your customers actually call in.
Native-quality, multilingual voice on EU and US infrastructure — a real differentiator versus QA tools built for a single market.
Designed for compliance and IT security teams.
Caleo gives you a set of controls to run compliance your way — configurable AI disclosure, full audit logs of every configuration and call, and the option to deploy within your own perimeter.
Get in touch.
Every deployment is set up individually. Tell us a bit about your team and we'll take it from there.
CALEO